Teleperformance is the global leader in CRM and Customer Contact Centre Managed Services. Listed on the Paris Stock Exchange, it is founded in 1978 in Paris and now has operations in 45 countries around the world with over 85,000 employees. Recently, Teleperformance has been ranked the worldwide leader by reputable international research organizations like IDC and Data monitor.
Job Title: Tele-Collection Manager
Salary Range: attractive package for the right candidate
Job Description :
Roles
To direct and lead the daily operations of the assigned teams to deliver professional and quality telephone collection services.
To work closely with the Director of Strategic Operations and HR, IT and Finance departments to achieve the mission and objectives of the Company and its clients.
Responsibilities
To manage the tele-collection campaign teams so as to achieve the targets and Company objectives efficiently and effectively.
To design and implement strategies, policies, planning and management control systems to achieve the highest level of productivity and operational effectiveness.
To work with the Finance department to manage cost and deliver profitable results for the assigned campaigns.
To work with the HR department to find, engage, develop and retain a highly professional work force through providing clear directions, guidance, performance coaching and motivation programs supported by appropriate reward system and career development opportunities.
To proactively seek feedback from staff, share lessons learned and drive continuous improvements in service, operational efficiency and customer satisfaction.
To provide timely campaign performance feedback & reports to Company management and clients.
To engage clients, manage their expectation, and grow the relationship to expand the business.
To work with the IT & General Affairs departments to manage, secure and maintain Company assets, including but not limited to office space, workstation, technology and other equipment.
Qualifications & Competencies Required
At least 5 years’ experience relevant tele-collection experience, of which 2 years should be in a managerial capacity.
Experience in banking, &/or insurance, &/or telecommunications verticals is an advantage
Diploma (D3) or degree (S1) holders in any discipline is preferred
Sound business acumen in leading a large pool of staff
Sales oriented and experienced in managing collection or sales personnel
Customer focused and bottom-line performance driven
Demonstrated leadership, excellent team building and interpersonal skills
Able to communicate effectively with people at all levels
Excellent analytical, problem solving, decision-making and negotiation skills
Operational productivity and quality management knowledge
Excellent language (Bahasa Indonesia & English) abilities, presentation skills, communication skills and proposal writing skills
Should you be interested in this exciting position, please send your resume to tpid_careers@teleperformance.com.sg
To view more information on our company profile, please visit our website http://www.teleperformance.com
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